TRANSACTION CURRENCY:
All transactions are processed in AUD
DELIVERY POLICY:
We deliver products using Australia Post within Australia and Shipwire Fulfilment Service for all other countries. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated on the Checkout page and will be added to the order total before checkout.
Orders are dispatched within 2 business days and shipping times are estimated at between 1-10 business days depending on your location around the world.
DELIVERY TIME:
Australia – 1-5 working days
All other countries – 3-10 working days
RETURNS & EXCHANGES:
At Hollie & Harrie we will happily exchange for unsuitable items where notice of the intention to return item has been emailed to info@hollieandharrie.com.au within 7 days after date of delivery. If we are contacted outside the 7 day limit, Hollie & Harrie may refuse any requests for exchange.
Items exchanged will be exchanged at the retail prices/values that were effective on the date of the original transaction. Full refunds are only available on faulty items. Where a sale item has been purchased, customers are unable to exchange. It is our Company Policy that under no circumstances are customers allowed onto our warehouse premises. For any exchanges or returns, product must be posted back to Hollie & Harrie at the customer’s expense & the return postage will be charged to the customer before any new items are returned. In the event of a faulty item, once the product has been received back at Hollie & Harrie and deemed a manufacturers fault, and not in its state due to wear and tear, we will refund the postage amount incurred if you include a receipt with the product.
Returns will only be accepted if the item is in new and unused condition, and sent along with original email invoice,. and with all packaging, boxes and tags attached.
RETURN OF GOODS VIA MAIL:
Before returning goods please send us an email to info@hollieandharrie.com.au describing the problem or reason for return. We will then email you with the return address. When approved, the item/s must then be forwarded to Hollie & Harrie. For countries other then Australia please indicate ‘return of non conforming merchandise’ on customs forms. Upon Hollie & Harrie receiving the item/s, allow 1-2 weeks from the day you return your goods to process the return, whether it be the exchanged goods delivered to you, a refund, or a credit note issued. You, the customer, will be responsible for shipping and handling charges associated with returns. Refunds will be made within two weeks of the return of the product.