Shipping & Returns
Speedy Shipping of orders: HollieAndHarrie aims to ship your goods within 1 working day of order and credit card/Pay Pal approval .Please note to qualify for this you must place orders by 12noon AEST (Monday -Friday) Then goods will be shipped the next business day( Monday -Friday) . Delivery times can vary depending on where you are located around Australia.
We cannot guarantee a delivery time as third party transport companies transport our products.
Most importantly you must nominate a delivery address either at work or home whereby someone is available to accept the goods Monday to Friday 9am to 5pm.
For some reason you are not available to sign/receive goods then the goods will be left at your door/ or a card will be left for you to contact the freight company for re-delivery or pick up from their depot.
Once goods are shipped we can provide you with a tracking barcode/number which you can track the delivery.
Please note our warehouse is open throughout the holiday period - shipping next day as per terms and conditions as above
Warehouse shipping again from Tuesday 2nd January 2018- delivery usually 1-5 business days in Australia
Unlike many other companies we only charge freight as calculated at our cost
Free shipping for goods purchased over value of $299 terms and conditions
As a thank you and discount for buying multiple items we shall ship you goods for free when you purchase goods to over the value of $299.00 on the following terms and conditions:
These goods are to be shipped to Metropolitian areas of Melbourne, Adelaide , Sydney , and to most areas of Victoria only.
HollieAndHarrie. has the right to withdraw this offer if you are situated in a part of Australia that is considered remote or it is simply uneconomical to offer this discount to you. If this is the case we shall contact you and advise the free shipping offer does not apply and you have the right to request a full refund or you will be asked to agree to the freight costs.
HollieAndHarrie does not charge handling fees however G.S.T. is always included
Shipping costs per item to each state calculated automatically at check out are as following:
South Australia $16.00
New South Wales/ A.C.T : $16.00 ( excluding Norfork Island/ Lord Howe Island- need to refer for those postcodes 2898/2899)
Western Australia $23.00
Northern Territory $27.50
Please note : HollieAndHarrie has the right to review freight charges at any time - and if you live in a remote part of Australia the above charges may not apply and we shall contact you before shipping to confirm you are willing to pay extra costs otherwise the order can be cancelled and a full refund will be given
We promise to ship your order as explained above. However, mistakes in shipping beyond our control may happen In the event of a damaged, delayed or lost shipment we will send out a replacement or issue a full refund immediately. Replacement orders will be shipped using the shipping method selected on the original order. Therefore, we ask that you place your order in plenty of time to accommodate such eventualities.
Please be sure to enter a valid email address when ordering. Our shopping cart will email you an order confirmation immediately upon completion of your order. If you do not receive such confirmation please contact us : sales@HollieAndHarrie.com.au.
Saturday and Sunday are not regular freight companies delivery days and should not be considered as such when calculating time in transit. This applies to holidays as well.
Can I use a PO Box for a shipping address?
No Please use physical addresses only.
We do not sell any customer information under any circumstances. See our privacy statement for details.
HollieAndHarrie reserves the right to make a selection on the customer's behalf in order to expedite the shipping process if a particular colour or design of a product has not been included with the customer's order.
Return Policy & Product Guarantee
If you are dissatisfied with a purchase simply return it within 7 days of receipt for a full refund on PURCHASE PRICE (shipping costs are not refundable). HollieAndHarrie.com.au does not pay for the cost to return items.Products returned must be unused and in resale condition and are subject to the following conditions and restrictions:
- Products which may be defective as part of the manufacturing process or damaged in shipping will be replaced or refunded at the discretion of HollieAndHarrie Please advise on delivery ,not down the track when goods have been used- this will void any chance of a refund.
- For our premium Sombrillas we offer a 1 year replacement warranty - on manufacturing defaults - receipt of purchase (date purchased online or receipt from retailer) and images of problem must be forwarded to sales@HollieAndHarrie.com.au - product will be replaced on Hollie & Harrie's discretion only on the proviso the damage has not been caused by wind damage or neglect .
- Our refund policy does not cover products damaged due to neglect, improper usage or application, wind damage or other acts of nature. . Our refund policy does not cover products which are special ordered or imprinted on the customer's behalf.
- Our refund policy only covers products intended for private use and does not cover products intended for commercial, public or rental usages.
- HollieAndHarrie reserves the right to make a selection on the customer's behalf in order to expedite the shipping process if a particular color or design of a product has not been included with the customer's order.
- Colours of products shown on our websites are subject to slight variations due to production variations
- Returned packages are subject to a 10% restocking fee.
- Frieght companies now charges shippers for packages returned as "Refused". Orders returned as "refused" will be credited less the return shipping fees and the aforementioned stocking fee.
- To schedule return /pick up please email us on : sales@HollieAndHarrie.com.au
- We shall provide you with a Return Form prior to returning items. No credit will be given without this form included.
Returned items may be shipped to: HollieAndHarrie.com.au returns: Lynchpin Logistics 11 Marconi Drive, Dandenong South 3175. Victoria. 3201 Australia.